APPS

Have questions about apps? Get your answers here.

  • After I use Spotify, why does the light on the front of the speaker flash?

    When you “Stop” a track from playing in Spotify, you are not actually stopping the track, you are pausing it. That way you can resume playing the track on a different device using Spotify Connect.

  • Where is Spotify available?

    American Samoa, Andorra, Anguilla, Argentina, Aruba, Australia, Austria, Belgium, Bermuda, Bolivia, Brazil, Bulgaria, Cayman Islands, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, France, French Guiana, French Polynesia, Germany, Greece, Guadeloupe, Guam, Guatemala, Hong Kong, Hungary, Honduras, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Montserrat, Netherlands, New Caledonia, New Zealand, Nicaragua, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Reunion Island, Romania, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Turkey, Turks and Caicos Islands, United Kingdom, United States, Uruguay, Virgin Islands (British), Virgin Islands (US), Wallis and Futuna Islands.

  • What bitrate and format does Spotify stream in?

    Spotify streams in 320 kbps MP3 format.

  • How do I use Spotify Connect?

    Spotify is now available on all Play-Fi audio products, but the way it works is different from the other streaming services. Instead of Spotify living in the Play-Fi app, the Play-Fi product itself communicates directly with Spotify. To enable this feature, simply download the latest version of a Play-Fi app, and allow it to update your Play-Fi product.

    Once you're all updated and ready to go, open up your Spotify app, start playing something, and then, on the Now Playing screen, press the Spotify Connect button, which is the little speaker icon in the bottom right of the screen.

    You'll then be able to see all the Spotify enabled devices on the network (including your Play-Fi products). The selected products are now tied to your Spotify Premium account, and as long as the product can communicate with the Internet, you can play to it from your Spotify app.

  • Why can't I find my speakers in Spotify Connect?

    If the speaker does not appear on the list, try the following:

    - Clear the Spotify app cache (usually done via the Settings menu)
    - Restart your phone/tablet/PC
    - Unplug the Play-Fi product, and plug it back in
    - Make sure the Play-Fi product firmware version is 1.4.0.045 or higher (you can check this in the About section in the Play-Fi app Settings. If it's not visible, download the latest version of the app and update the Play-Fi product. If this doesn't fix the problem, try reaching out to Spotify for more assistance.

  • How do I download the Play Fi app for my PC?

    This process may help:

    - Visit https://play-fi.com/apps/windows/
    - Click on “Download Free Version” (The HD Version is also available for a nominal fee.)
    - Once downloaded to PC, DTS Play-Fi logo will show up in your Task Manager
    - Click on DTS Play-Fi driver
    - Click on any zone to begin controlling

    Call the Aficionado Service Program at 800-223-5246 for more information on how to upgrade to the Premium Play-PC driver for multi-zone control capabilities.

  • Does it matter which Play-Fi app I use?

    Yes, it does. For the best user experience, please use the Definitive Technology app.

  • Is there a difference between the Definitive Technology app for iOS and Android?

    For the most part, the apps work exactly the same way, although they are styled to fit with the look of each operating system.

    Both Android and iOS apps have the same multi-room, multi-zone and stereo streaming features, and let you control all your Definitive Technology Wireless Collection products. Plus, the apps are interoperable, so you can use Play-Fi on iOS, Android, Kindle Fire and Windows with the same set of speakers on the same home network.

    However, please note the following differences between the apps:

    iOS
    - iOS Definitive Technology Wireless Collection product setup has one extra step
    - iOS supports iTunes playlists
    - Auto-Reconnect: Found under Advanced Settings, enabling Auto-Reconnect allows the Definitive Technology app to remember and reconnect to the last speakers played before the app the closed

    Android
    - Pause during a call: Android allows you to pause the music playing through your Definitive Technology Wireless Collection system when a phone call is received.
    - Speaker rename: Found under the Settings icon, you can rename any speaker at any time, however, this option is only available when a Primary speaker is selected
    - Spotify icon: Since Spotify uses their own Spotify Connect system, the icon for Spotify is no longer found under the available Source Selections. Instead, the Spotify Connect "links" can be found under the "+" button at the top right corner of the "Connect" page.
    - Reset coach points: Found under Advanced Settings, this resets the coaching overlay screens that explain how to use the app.

  • How do playlists work? Can I use playlists from other apps, like iTunes?

    For Android, playlists in the Definitive Technology app use the standard Android playlist structure, shared by many popular music apps. Playlists created in other audio players (like Amazon Music Player) will show up automatically in your Definitive Technology app. Other music apps, like Google Play, use non-standard formats, so those playlists will not be visible in our app. You can also create new playlists from your stored music content right within the app.

    For iOS, the app will display and use existing iTunes playlists. If you can't find your songs, be sure the music is stored on your mobile device and that they're not just stored in the cloud.

  • What is the Windows Play-Fi app?

    The standard version of the Play-Fi Windows app:

    - Syncs audio to any one of your Wireless Collection products
    - Outputs audio from any application, website, or service from your PC in a lossless format
    - Once connected to a speaker, streams all audio sounds from the PC

    The premium version of the Windows app, Play-Fi HD:

    - Syncs to four Wireless Collection products simultaneously
    - Lets you choose any single application to stream to the speakers, and keep all other audio on the PC
    - Uses DTS technology to manage and optimize streaming performance on the network

    Both versions are compatible with the full line of Definitive Technology Wireless Collection products.

  • Why is my Definitive Technology Wireless product(s) no longer listed in the Definitive Technology app?

    There are some instances where updating the Definitive Technology app and/or your Definitive Technology product's firmware may cause the the product to disappear from view in the app. If this happens, try the following step first--in many cases this may be all you need to do:

    1. Quit the Definitive Technology app and then relaunch it
    However, if this step does not solve the issue, please try the following:
    2. Power off the personal electronic device that controls your Definitive Technology Wireless Collection product, then turn it back on and relaunch the app.
    3. Go into the Settings menu on your personal electronic device and take the steps to "Forget" your Wi-Fi network. Then, rejoin your network by entering the appropriate Wi-Fi password.
    4. Cycle power your Wireless Collection product by unplugging it from your personal electronic device or power outlet. Then, try plugging it back in.
    5. Perform a factory reset on your Wireless Collection product by going through the setup process on each device:
    - Hold down the Wi-Fi setup button for 15 seconds until a third set of tones is heard--the first two sets consist of two tones, while the third and final set consist of three tones
    - After the factory reset, the product will need to be set up on the network again since your Wi-Fi credentials are removed during the factory reset

  • How do I create a Spotify group?

    In the Definitive Technology app, open the Spotify page and select “Spotify Speaker Groups.” Click the “+” button to start the process. Enter the name for your group and press Enter. Then, select the speakers that you want in your group. When you are finished, press “Done.”

  • How do I play music to a single speaker in a Spotify group?

    Since your Wireless Collection device is no longer visible as an individual speaker once added to a group, a user could still play to a single speaker in a group by playing to the group and then navigating to the Definitive Technology app and muting the speakers that they do not want to hear, although this would still use the same amount of bandwidth as not muting. Or, access the Spotify Group page and de-select the speakers that you do not want to play.

  • How do I control the volume of individual speakers within a Spotify Group?

    Although using the Spotify app will only give master volume control over the whole group, using the Definitive Technology app will allow for individual volume adjustments per speaker/device as well as mute control.

  • How do I add more speakers if I'm already listening to Spotify on a single speaker?

    Simply create a group including the current speaker that is playing via Spotify, and all the speakers added to the group will begin playing along with the initial speaker.

  • How do I stream music to multiple Definitive Technology Wireless Collection speakers using Spotify Connect Multi-Room?

    For Android:
    Step 1: In the Definitive Technology app, open Spotify
    (Note: To add Spotify as a service, select More Music and choose Spotify)
    Step 2: Select Spotify Speaker Groups.
    Step 3: Follow the instructions on screen to press the “+” button to create a speaker group and name your group.
    Step 4: Select the speakers you wish to be included in your group and select Done.
    Step 5: Open the Spotify app and choose your newly created group to start playing music in multiple rooms.
    (Note: You will need to remove a speaker from the group to revert back to streaming music through that specific speaker.)

    For iOS:
    Step 1: In the Definitive Technology app, select the gear wheel in the top left corner to access the settings pull down.
    Step 2: Select Spotify Speaker Groups.
    Step 3: Follow the instructions on screen to press the “+” button to create a speaker group and name your group.
    Step 4: Select the speakers you wish to be included in your group and select Done.
    Step 5: Open the Spotify app and choose your newly created group to start playing music in multiple rooms.
    (Note: You will need to remove a speaker from the group to revert back to streaming music through that specific speaker.)

  • Can I stream Amazon Prime Music from Amazon to products in the Definitive Technology Wireless Collection?

    Yes. Prime Music gives Amazon prime members unlimited, ad-free acces to over a million songs, more than a thousand curated playlists, and hundreds of stations. The service is free with an Amazon Prime membership.

  • What does the error message, "Api version not supported," mean when I'm streaming Pandora through the Definitive Technology app?

    The API implemented within our app does not meet the minimum expected version from the Pandora servers. This may be due to the fact that the app is really out of date, or Pandora sunsetted every version except the current one. Keep in mind that there is a low chance that this message is ever seen.

  • What does the error message, "Are you still listening?" mean when I'm streaming Pandora through the Definitive Technology app?

    This message displays after 8 hours of playback and no activity by the user.

  • What does the error message, "Unable to stream from Pandora. Please exit and restart to try again. If you see this message again, your internet connection may be lost," mean when I'm streaming Pandora through the Definitive Technology app?

    This message displays during playback from Pandora when the app's connection to the Pandora server was severed. You will see it if Pandora goes down (unlikely), if your Internet connection isn't strong, or if the network connection failed and this message fired before the general network timeout (unlikely).

  • What does the error message, "Pandora requires your access point or router to be connected to the internet," mean when I'm streaming Pandora through the Definitive Technology app?

    When launching Pandora from within the app, the attempt to connect to the Pandora server took too long, and timed out. This happens when your internet connection is very slow or disconnected, or in the very unlikely event that your router configuration causes some sort of DNS issue with our app.

  • What does the error message, "This device is not Pandora certified," mean when I'm streaming Pandora through the Definitive Technology app?

    This happens when Pandora returns a notice to the app that the paired device is not certified. Pandora then disables a device on their end ensuring this message may display. But keep in mind that this is a Pandora issue, and not a problem with your device.

  • What does the error message, "Pandora is performing a system maintenence. Please try again later," mean when I'm streaming Pandora through the Definitive Technology app?

    This happens when Pandora notifies the app that the services have maintanence running. You will only get this message if the app has specifically sent the maintanence response from Pandora directly.

  • What does the error message, "This device is not Pandora certified and cannot be connected as a primary device," mean when I'm streaming Pandora through the Definitive Technology app?

    Your app may be out of date, or it detects that the paired Play-Fi product is not on the whitelist. This message is generated by the app, in compliance with Pandora. It's important to note that this only happens if the speaker in question is used as a primary speaker. If linking speakers, Pandora will play if the speaker in questions is being used as the primary one.

  • What does the error message, "On Demand content temporarily unavailable. Please play a live channel," mean when I'm streaming SiriusXM through the Definitive Technology app?

    SiriusXM has disabled the On Demand streaming server, and has sent the app a notice of this when attempting to play. Only when SiriusXM sends us the note and has placed the bypass will this happen.

  • What does the error message, "Player has encountered an error. Please restart and try again.," mean when I'm streaming SiriusXM through the Definitive Technology app?

    This is a generic message when the player fails, and it doesn't fall under a separate defined category. It usually has to do with a small crash or failure based on some OS or hardware limitation of the phone/tablet.

  • What does the error message, "This device is not SiriusXM certified and cannot be connected as a primary device," mean when I'm streaming SiriusXM through the Definitive Technology app?

    Your app may be out of date, or it detects that the paired Play-Fi product is not on the whitelist. This message is generated by the app, in compliance with SiriusXM. It's important to note that this only happens if the speaker in question is used as a primary speaker. If linking speakers, SiriusXM will play if the speaker in questions is being used as the primary one.

  • What does the error message, "This file is not supported" mean?

    When the app encounters a file, it passes all of the format checks, and an error occurs in the playback. Usually this will have to do with an actual audio encoding or some other formatting we couldn't render. Rarely is this an indexing issue from the system, and the path can't be properly followed to render the file. On Android, this will also display for any media with DRM. Apple can parse the DRM, so they display the specific DRM message.

    This may also happens if the app could locate the file through the system, but is unable to render it. Files with unsupported containers from within the app will display this message.

  • What does the error message, "This file's duration is too short and cannot be played" mean?

    The file is essentially too small or short to buffer. If the app reads track length less than 5 seconds, or if the file is less than a few kilobytes, this message may display.

  • What does the error message, "There are no supported files in this folder" mean?

    A folder was rendered in the app, which did not have media that could display or render. A user may see a folder with media content if the system notes that it has media, but it's only media that we later detect that we don't support or can playback for whatever reason. Folders with WMA files may produce this message.