FAQ's

Getting Started

  • What can I do to ensure the best setup experience for my Wireless Collection product?

    Before you begin:

    1. Verify that your router is compatible with the Wireless Collection System. For router specs / suggestions, please take a look at the question, "What are the recommended Wi-Fi routers and specifications?"

    2. If your router is dual band (2.4 GHz & 5 GHz), verify that BOTH network names (SSID's) are visibly different. We suggest putting 5G at the beginning of the 5 GHz SSID name to easily identify them (ex. "Johns Network" (for 2.4 GHz) and "5G Johns Network" (for 5 GHz).

    3. If your router supports QoS (Quality of Service) make sure that it is turned on in your router settings. This allows your router to prioritize connections to devices which use larger amounts of data. Refer to your routers setup guide or Internet Provider for details on how to change this setting.

    4. Make sure that DLNA support is turned on in your router. Refer to your router's setup guide or Internet Provider for details on how to change this setting.

    5. Be sure to have your network name(s) (SSID's) and the password handy prior to setting up your Wireless Collection product.

    6. If you plan to use Pandora, Tidal, or iHeart Radio services, make sure to have these passwords handy as well. If you do not have an account, you can create one once the system is set up.

    7. We suggest setting up your new Wireless Collection product close to your router to make sure that you have a proper connection. Once your Wireless Collection product is set up, you can move it without haivng to repeat the setup process.

    About the setup button:

    The setup button is only used to initally connect your Wireless Collection product to your router. Once the setup process is completed and the white WiFi light is solid, you should not have to press this button again. If you are having trouble connecting to a speaker, please take a look at the question, "How do I set up my device for either iOS or Android?" for troubleshooting help.

  • What is the importance of the setup button on my Wireless Collection product?

    The setup button is only used to initially connect your Wireless Collection product to your router. Once the setup process is completed and the white WiFi light is solid, you should not have to press this button again. If you are having trouble connecting to a speaker, please take a look at the question, "How do I set up my device for either iOS or Android?" for troubleshooting help.

  • What do I need to do if I have an existing Wireless Collection system and I decide to upgrade my router?

    When upgrading a router, all of the Wi-Fi devices in your home will need to be setup on the new network. The same goes for your Wireless Collection products. To reset the WiFi connections, follow the initial setup instructions for each Wireless Collection product on your network.

    Your Wireless Collection product has two set-up modes: WPS and Standard.

    Standard set up mode: To place the device into standard set up mode, press and hold the setup button for eight seconds. You will hear two tones separated by a silence. After the second set of tones, at approximately eight seconds, release the set up button. The set up indicator light will begin to pulse slowly within about a minute. You may now proceed with standard set up.

    WPS mode: To place the device into WPS mode press and hold the setup button for four seconds. You will hear two tones tones. Release the button and the blue light will blink twice repeatedly. Press the WPS button on your WiFi router to engage the routers WPS mode. For more information consult your wireless router’s owner’s manual.

    Note: If you had previously setup Stereo Pairs, Speaker Groups, or Spotify Groups, these will have to be deleted and set back up once all of the speakers are on the new network.

  • Where is the best place to put my wireless product?

    Wherever you would like to have music in your home. Wireless performance of your Definitive Technology Wireless Collection system is based on the strength and reliability of your network. For optimum performance we recommend that your wireless router be located centrally between all of your wireless devices.

  • Where is the best place to put my wireless product?

    Wherever you would like to have music in your home. Wireless performance of your Definitive Technology Wireless Collection system is based on the strength and reliability of your network. For optimum performance we recommend that your wireless router be located centrally between all of your wireless devices. For a general performance improvement suggestions, click here (may be a good page to add later... if and when we do we can use it).

  • Which music services are available for my wireless product?

    We currently have Pandora, Spotify, iHeart Radio, Amazon Prime, Sirius XM, Deezer, KKBOX, QQMusic, Rhapsody, Internet Radio and many more.

  • What is the Definitive Technology app and how do I download it?

    The Definitive Technology app is companion software to the Definitive Technology Wireless Collection that is enabled with DTS Play-Fi technology. Using DTS's breakthrough Play-Fi technology, you can stream your favorite music over Wi-Fi right from the app to your Definitive Technology product.

  • What is the Definitive Technology Utility app and should I download it?

    Yes, please download the Definitive Technology Utility app. It gives you access to extended functionality, including Product Firmware Updates and EQ Settings (W Amp only). To make sure your product always remains current and up-to-date, use this app to download and install new firmware to your Wireless Collection product. Download the free Definitive Technology app, available from the App Store or Google Play Store. Note: This app is not required for daily music streaming use.

  • If I am playing music and my phone rings, does the music pause?

    Android: This is completely up to you. Under the Settings tab, you can check the option "Pause During Call" and the music will Pause if you receive a call. Otherwise, leave this box un-checked and your music will continue to play if your phone rings. iOS: This feature is currently not supported. If you are playing music and your phone rings, the music will continue to play during your call.

  • What is a Source?

    It is whatever music service you are listening to within the Definitive Technology app (i.e. your music, a music server, Pandora, Internet Radio, Spotify, etc.)

  • What is a Group?

    A group allows you to easily play the same music source on multiple speakers at the same time, without selecting each speaker individually. This is typically referred to as a “Party Mode.” You can create as many custom groups as you would like. For example, you can create a separate group for each floor of your home or you can create a group with the rooms you frequent most often. The choice is up to you.

  • What is a Zone?

    A zone is a single speaker, or a group of speakers, playing the same music source. For example, the Definitive Technology app allows you to play up to four different sources. This means that you can play Pandora in your Living Room (W Studio), stream Songza to your Kitchen (W7), listen to an internet radio station in your bedroom (W9) and pull lossless quality CD files from your media server for your home office (W Amp), all from a single smart phone or tablet.

  • Should I invest in a new router if mine is three or four years old?

    That’s a smart idea. Newer wireless routers offer higher speeds and less interference. And streaming high-definition movies and music from your personal electronic device – like your laptop, smartphone, tablet, TV streaming box, game console, or other network connected device – requires a newer router. We recommend upgrading your router to either 802.11n or 802.11AC to enjoy trouble-free streaming. They are available for as little as $69. One router that we fully endorse at that price, and based on our numerous customer experiences, is the Belkin AC750. Once you’re ready to set up your new router, please feel free to call our toll-free Customer Support number at 800-228-7148 We’re happy to walk you through the steps – it only takes a few minutes.

  • How do I put my Definitive Technology Wireless Collection product into set-up mode if it does not automatically go into set-up mode?

    Your Wireless Collection product has two set-up modes: WPS and Standard. Standard set up mode: To place the device into standard set up mode, press and hold the setup button for eight seconds. You will hear two tones separated by a silence. After the second set of tones, at approximately eight seconds, release the set up button. The set up indicator light will begin to pulse slowly within about a minute. You may now proceed with standard set up. WPS mode: To place the device into WPS mode press and hold the setup button for four seconds. You will hear two tones. Release the button and the blue light will blink twice repeatedly. Press the WPS button on your Wi-Fi router to engage the routers WPS mode. For more information consult your wireless router’s owner’s manual.

  • How do I set up my device for either IOS or Android?

    iOS device instructions

    1. Before opening the Definitive Technology app, go to your Settings on your iOS device.

    2. Select Wi-Fi. Ensure that Wi-Fi is enabled. Once enabled, choose from the list the device listed with “DTS Play-Fi” in the name.

    3. Once selected, exit the settings menu and open the Definitive Technology app.
    Note: If opening the Definitive Technology app for the very first time, you will see a series of welcome screens that give you a brief tutorial about how the app works. Simply swipe left to advance the screens until you see "Done." Select "Done" and you will be brought to the main page of the app to continue.

    4. When the app is open, you will be asked to select your wireless network. Select the wireless network you want to use and select "Next".

    5. Enter your wireless network password (if password protected, enter your password--this is the password for your wireless network)

    6. When your device is connected to the network, the Wi-Fi light will change from blinking to a solid white (be patient this can take a few minutes).

    7. You’re connected! From here, feel free to rename your device with one of the preset names, create your own custom name, or skip right to enjoying music.


    Android device instructions

    1. Launch the Definitive Technology app. Note: If opening the Definitive Technology app for the very first time, you will see a series of welcome screens that give you a brief tutorial about how the app works. Simply swipe left to advance the screens until you see "Done." Select "Done" and you will be brought to the main page of the app to continue.

    2. Once your Definitive Technology device is found, tap “Set up” (If you have disabled "New Device Search" or if your new device is not detected, you can select "Add a New Device" from the Settings tab on the main app page).

    3. The app will set up your Wireless Collection speaker on whichever network your Android device is connected to. The app will now ask you to enter the password for this network. Enter the password and press "Next". The Definitive Technology app will now connect your Wireless Collection speaker to your network.
    Note: If you want to setup your Play-Fi speaker on a different network (i.e. 5 GHz instead of 2.4 GHz), open your device's Wi-Fi settings page and connect your device to the desired network. Restart the Definitivie Technology app and enter the password for the new network.

    4. The connection process will take a matter of minutes. Once the speaker is connected to the network, the Wi-Fi light will change from blinking to solid white. If a software update is available for Wireless Collection speaker, it will be installed now. Otherwise, the app will then ask you to choose the name of your Wireless Collection speaker. From here, feel free to rename your device with one of the preset names, create your own custom name, or skip right to enjoying music.

  • What is a primary speaker?

    A primary speaker is the speaker that controls playback to all of the other speakers in your wireless setup. Once inside the Definitive Technology app, you will notice that when sending music to your devices, they are grouped into primary and extended speakers. The DTS Play-Fi software requires that a primary speaker be selected to create a new listening session or zone. This is designed to maximize synchronization down to one millisecond thereby eliminating any sound echo that can be found from other ecosystems. Our recommendation for your listening environment is to always select the Wireless Collection product with the strongest signal. Note, however, that secondary speakers are connected to your primary speaker. As such, if you disable your primary speaker, any secondary speakers will likewise be temporarily disabled until a primary speakers is once again selected. Note: When streaming to more than one speaker at a time, your primary speaker should be the one located closest to the router.

  • Are there any Wi-Fi routers or access points that do not work well with Definitive Technology Wireless Collection products?

    Our team is constantly testing for Wi-Fi compatibility. This table shows a list of Wi-Fi network hardware that can cause issues for your Wireless Collection products, along with our suggested solutions for the problem. If you are experiencing one of the issues listed above, but with a different router model, often the related solution listed here will resolve the problem for you. You can always contact Customer Support (insert link to customer support page) at 800-228-7148 for help and suggestions on Wi-Fi networking issues.

  • Are Definitive Technology Wireless Collection products stereo?

    Yes. All Wireless Collection products are stereo. In fact, you can even pair two speakers together to create a stereo pair!

  • How do I optimize my router ahead of time?

    Most modern routers are already set up to work really well with streaming products like the Wireless Collection, but even with current routers, there are some things you can check to make sure you get the best possible Wireless Collection experience before setting up your speakers. 1. Select the best Wi-Fi channel for your network. 2. Enable Quality of Service (QoS) features like Wireless Multimedia Extensions (WMM). 3. If using advanced DHCP assignments or port-forwarding, allow exceptions for Definitive Technology. 4. Double-check to be sure your router is assigning network access and that UPnP and DHCP are enabled. Use of these configuration features will be covered by your router’s manual or in online support tools, or you can always get in touch with Customer Support at 800-228-7148 for help.

  • How do I access music services through my wireless product?

    Open the Definitive Technology app. Connect to the speaker or group you want to use. The available music services appear above the selected speaker or group. Select the service you want to listen to.

  • What do I need to get started?

    To get started using your wireless product you will need to have the following: - Personal Electronic Device (smartphone, tablet or computer) - App (Definitive Technology app and Definitive Technology Utility app) - Router for Wireless Connection (we highly recommend using an 802.11ac or newer router in the 5Ghz band)

  • What is a Speaker?

    An individual or “Stereo Pair” of Definitive Technology Wireless Collection product(s). These are typically labeled as the room name where they reside but the Definitive Technology app lets you name them whatever you wish.

  • What is a Stereo Pair?

    Even though all Definitive Technology Wireless Collection products reproduce sound in true stereo, the Definitive Technology app lets you link two Wireless Collection speakers (i.e. two Wireless Collection W7s) to create a stereo image with discrete left and right speakers. This is perfect for larger spaces or for the enthusiast who wants a stereo image. After you setup a stereo pair, the two Wireless Collection products will show up as one “Speaker” under the speaker tab.

  • Should I invest in a new router if mine is three or four years old?

    That’s a smart idea. Newer wireless routers offer higher speeds and less interference. And streaming high-definition movies and music from your personal electronic device – like your laptop, smartphone, tablet, TV streaming box, game console, or other network connected device – requires a newer router. We recommend upgrading your router to either 802.11n or 802.11AC to enjoy trouble-free streaming. They are available for as little as $69. One router that we fully endorse at that price, and based on our numerous customer experiences, is the Belkin AC750. Once you’re ready to set up your new router, please feel free to call our toll-free Customer Support number at 800-228-7148 We’re happy to walk you through the steps – it only takes a few minutes.

  • What is a primary speaker?

    A primary speaker is the speaker that controls playback to all of the other speakers in your wireless setup. Once inside the Definitive Technology app, you will notice that when sending music to your devices, they are grouped into primary and extended speakers. The DTS Play-Fi software requires that a primary speaker be selected to create a new listening session or zone. This is designed to maximize synchronization down to one millisecond thereby eliminating any sound echo that can be found from other ecosystems. Our recommendation for your listening environment is to always select the Wireless Collection product with the strongest signal. Note, however, that secondary speakers are connected to your primary speaker. As such, if you disable your primary speaker, any secondary speakers will likewise be temporarily disabled until a primary speakers is once again selected. Note: When streaming to more than one speaker at a time, your primary speaker should be the one located closest to the router.

  • What are the recommended Wi-Fi routers and specifications?

    Wireless Collection products are compatible with all routers that are Wi-Fi certified and meet Wi-Fi standards. Uncertified routers may cause problems for your Wireless Collection products. Recommended Specifications While all certified routers should work, for the optimal Wireless Collection streaming experience, we recommend using a router that is rated at least “N600”. This designation means the router supports 802.11n dual band with a speed of 300Mbps on each band. You’ll see the rating “N600” in the router name, or on the front of the box. These are the detailed N600 specifications you should look for: LAN Ports: WAN x 1, LAN x 4 RJ-45 for 10/100/1000 Base T Antenna: 2 x antenna for 2.4 GHz with 3.8dBi gain 3 x antenna for 5 GHz with 5.1dBi gain Memory: 8 MB flash and 128 MB RAM Operating Frequency: Simultaneous 2.4GHz and 5GHz Data Rate: 802.11n: up to 300Mbps Please note that these are recommendations and not requirements. The Wireless Collection does work with routers with lower performance specifications, and the experience may be acceptable or good. However, using a router with these performance levels will dramatically reduce the chances that your network set up will interfere with the enjoyment of your Wireless Collection products. Examples of Routers that meet this specification: This series of routers has reliable and consistent performance in our internal testing and strong customer reviews. We’ve organized them in a “Good, Better, Best” format:

Detailed Setup

  • Are there any types of Wi-Fi networks that are not compatible with my Definitive Technology Wireless Collection product?

    Your Wireless Collection product is designed to work with all residential grade wireless networks. However, it will not work with any access protected network such as Guest or Office networks. Definitive Technology Wireless Collection products are built to deliver a wonderful audio listening experience at home and on a personal Wi-Fi network. Offices and other corporate networks like hotels, airports, and areas with “guest” Wi-Fi networks are almost always set up to disable media streaming products. This is done for security reasons, and to preserve bandwidth. Regardless of the reason, these environments are not suitable for use when using a Wireless Collection product. If for some reason you do need to use your Wireless Collection product in an office environment, work with your IT department or network administrator on set up.

  • What audio formats and file qualities does my Wireless Collection device support?

    Supported audio formats and file qualities include:

    • .mp3 (MPEG Layer III)
    • .m4a .aac (Advanced Audio Coding)
    • .flac (FreeLossless Audio Codec)
    • .wav (Waveform Audio File)


    File Quality

    - Up to 24-bit/192kHz. (Ultra-high resolution)

    -If the file format is exactly 24-bit/96KHz, these files will be streamed with bit-perfect accuracy and zero compression.

    - Files up to 16-bit/48kHz (DVD Quality) are streamed with bit perfect accuracy and zero compression. With high resolution files, Wireless Collection products downsample the audio, using even integers, to either 16-bit/48kHz or 16-bit/44kHz for transmission. This allows for the most reliable streaming experience over Wi-Fi to multiple speakers.

  • What is the recommended media server software?

    The media server software we have tested and recommend for use with the Definitive Technology Wireless Collection on a connected media server are: - Plex - Serviio - JRiver - KODI These programs are full featured, robust, stable, and low-impact, and work well with our Definitive Technology apps and products. This list is not exhaustive, and most media server interfaces with good DLNA implementations should work just fine.

  • What media servers are supported by the Definitive Technology Wireless Collection?

    The Definitive Technology app is capable of recognizing any Media Server or NAS (Network Attached Storage device) that is broadcasting over your home network, so long as it is set up for open access utilizing standard DLNA protocol. Some DLNA servers that make use of advanced streaming conversion or protection will not be compatible with the Wireless Collection. All of the currently supported Wireless Collection file formats can be played from a compatible media server.

  • Why is music from the server displayed in alphabetical order?

    Some Media Server applications do not send complete metadata (such as album, artist and genre) when queried by a DLNA app like Definitive Technology. Without this information, the app creates an alphabetical list based on information that is available, such as the song title. The recommended software solutions avoid this problem, allowing your music to be grouped logically.

  • Why is the music that I have stored in the iTunes Music Cloud (iCloud) not playing on my Definitive Technology Wireless Collection product?

    As of right now, your Wireless Collection product can only play music stored directly on your iOS device's hard drive. You can download the music directly to your iOS device by selecting the cloud logo next to the track in the iOS music app. If you have multiple songs, connect your iOS device to your computer and move them to the device using the iTunes software. Or, you can use the Windows Play-Fi PC app to play any song in your iTunes library to any Wireless Collection speaker.

  • What is WPS for Wi-Fi?

    Protected Setup (WPS) is a network security standard that allow users to easily secure a wireless home network, and connect wireless client devices (iPad's etc.) to it, without accessing the router's configuration screens, and without even knowing the wireless network's security key/passphrase. For more information, refer to your router's owner's manual.

  • What is a NAS drive?

    A Network Attached Storage drive is a device that shares a hard drive across your home network. NAS drives are typically used to share files between multiple computers and for home backup. Play Fi supports the same file sharing protocols used by most NAS drives and can access most music files that are shared on the NAS. Some advantages of using a NAS to share your music are: Computer-free access to your music library - Even if your computer is turned off, your Play Fi device will still be able to play your favorite music. Never worry about your music stopping because a computer shut off or went to sleep. Multiple computer access to a single Music Library - Everyone in your house can store their music on the NAS, no more keeping track of who has what album or song. Storage space - NAS drives range from several hundred gigabytes (GB) all the way up to multiple terabytes (TB). If you're running out of space on your computer for music storage, a NAS will give your collection plenty of room to grow. Note: If your NAS drive is DNLA compatible, please ensure you've enabled DNLA since they sometimes ship from the manufacturer with DNLA disabled. We also recommend using a NAS with DNLA embedded.

  • Can I use a Definitive Technology Wireless Collection product with a NAS?

    Yes

  • How do I make sure that my NAS is compatible with Play Fi?

    In order to be compatible with the Wireless Collection, a NAS drive must support CIFS / SMB file sharing protocol. Almost all off-the-shelf NAS drives fully support this protocol but there are some drives that are incompatible.

  • How do I stream different music to different rooms?

    Definitive Technology Wireless Collection products support streaming different audio to different rooms or zones, directly from your Definitive Technology app. So, for example, you can send Pandora downstairs for a dinner party, and keep Radio Disney playing upstairs for the kids.

    Now, to stream music to different rooms, select the first speaker or group of speakers and the music service you want to play. Once the first "zone" is playing, navigate to the "Connect" page by selecting the orange Play-Fi logo in the bottom right corner.

    From the "Connect" page, select the large "+" button in the top right corner (next to the settings button) and choose "add zone" from the drop down menu. You will then be asked to select speakers and a music service to play in your new zone.

    Zones are identified by the dark grey bar on the screen. If you have more than one speaker playing in a zone, the zone will be labeled by the primary speaker name plus the number of additional speakers playing.

  • How do I access Internet radio stations and podcasts?

    The Wireless Collection includes a radio guide that gives you access to thousands of FREE Internet radio stations broadcast programs. You have access to access radio from all over the world such as music, news, variety shows and podcasts at your fingertips. There are five selection options available on the radio menu. SEARCH - Select this option to search for a radio station, show or podcast. You can search by a station's name or call sign, name of show or host. LOCAL - Select this option to view stations in your area. You can change location anytime by selection location on the menu, pick the country, state and city you wish to see. FAVORITES - You can add favorites by searching them and selecting them. They will be automatically added to your favorites. LOCATION - Select the country, state, county, etc., then select city. GENRES - Select from 70 types of programing, then select the country you wish to select that Genre from. PODCASTS - Select from all types, then select the specific Podcast you want.

  • What if I get a file unsupported message when I search for an Internet Radio Station?

    If you experience this issue, please contact us directly (add link to contact page) and we'll work with you.

  • How many speakers can I connect via Wi-FI?

    Eight separate wireless sound devices (smartphones, tablets, etc.), each with its own source, are supported simultaneously, and any wireless device can stream up to eight playback devices. Due to wireless network bandwidth, we do not recommend more than 16 wireless speakers on one Wi-Fi network at one time. If you are connecting directly via Ethernet, there is virtually no limit to the number of devices you can have.

  • Can I connect two Wireless Collection speakers and make a stereo pair?

    From the "Connect" page, tap the Settings icon (gear wheel). From the drop down, select "Stereo Pairs."

    The app will guide you through the process of creating a stereo pair.

  • How many Definitive Technology Wireless Collection products can I have on my network?

    - We recommend connecting a maximum of 16 Wireless Collection products to your home network. You can certainly add more, but we can’t promise the performance will be as solid as it is with this limit. - You can connect to up to eight Wireless Collection products and stream the same song to all of them at once from your phone or tablet. - With the Play-Fi HD PC driver, you can stream the same song to up to four speakers. - A “speaker” on the network can be a stereo pair: two speakers formed into one. This means you can actually have 16 speakers, formed into 8 stereo pairs, streaming together. - You can stream audio to up to four zones at once, from a single device. Each zone can have up to eight speakers grouped together, with each zone streaming from a different audio source from within the Definitive Technology app. - Up to eight different people can be streaming different songs to different speakers from different devices at the same time, without any interference or congestion.

  • Can I stream video and hear the audio on my Definitive Technology Wireless Collection product?

    For Android: With the Definitive Technology Wireless Collection Android and Kindle Fire apps, no. The apps are built to support streaming audio only.

    For Windows PC and iOS: The latest versions of the Play-Fi PC app and iOS app support audio sync with video sources. This feature is available when playing from one speaker.

    Visit https://play-fi.com/apps/windows/ for the latest version of the PC app.

    If your device has not automatically downloaded the latest iOS app, please visit the App store for the latest version.

  • Will my Wireless Collection product work with Wi-Fi range extenders and repeaters?

    When expanding an existing wireless network, we highly recommend using a Wireless Access Point (or WAP). These devices connect directly to your existing router and create a remote “antenna” for your wireless devices to connect to. Unlike a repeater/extender, Wireless Access Points do not use your existing router's bandwidth to function. Instead, they use a separate network name (SSID) with their own bandwidth to establish the wireless connections to your devices. This means no decrease in speed, and that all the devices on the network will be able to talk to each other. WAP’s do however require a direct connection to your router using an Ethernet cable (CAT 5/5e/6). If it is too troublesome to run a wire, a powerline adapter can be used to locate a WAP away from the router. These powerline adapters use your home's existing electrical wiring to connect a network device to your router. For more information or general performance improvement suggestions, please contact Customer Support at 800-228-7148.

  • Do Definitive Technology Wireless Collection products support AirPlay streaming?

    AirPlay is not available on Wireless Collection products at this time.

  • Can I update my Wireless Collection device manually?

    Yes, however manual updates should only be done is specific circumstances. Please contact Customer Support at 800-228-7148 for more information.

  • Are there any types of Wi-Fi networks that are not compatible with my Definitive Technology Wireless Collection product?

    Your Wireless Collection product is designed to work with all residential grade wireless networks. However, it will not work with any access protected network such as Guest or Office networks. Definitive Technology Wireless Collection products are built to deliver a wonderful audio listening experience at home and on a personal Wi-Fi network. Offices and other corporate networks like hotels, airports, and areas with “guest” Wi-Fi networks are almost always set up to disable media streaming products. This is done for security reasons, and to preserve bandwidth. Regardless of the reason, these environments are not suitable for use when using a Wireless Collection product. If for some reason you do need to use your Wireless Collection product in an office environment, work with your IT department or network administrator on set up.

Basic

  • How can I improve my Definitive Technology wireless experience?

    You may experience a poor signal or interference with your WI-FI enabled device if one or more of the following:

    1. The router is not 802.11n or 802.11ac

    2. Quality of Service (QoS) is not enabled on router. (Note: not all routers have this feature)

    3. The Wireless Collection device is too far from your router or access point or the Wi-Fi signal is blocked by concrete, brick, or other walls.

    4. A microwave oven, wireless phone, or another brand's wireless music system could be interfering with the signal.

    5. The router's broadcast channel is set to ""Auto"" or multiple routers and other Wi-Fi devices are interfering with the signal.

    Take the following steps to avoid loss in playback and choppy audio:

    1. Does your router broadcast at 802.11n or 802.11ac?

    If your router is only capable of broadcasting 802.11a, 802.11b then is can effectively only transmit to one WI-FI device. You will need to get a newer router to use the Wireless Collection product. We recommend you get at least a dual band N router or even the newer AC routers for the best wireless audio experience. If your router can broadcast on 802.11b/g, make certain that it is not set to only broadcast on 802.11b. Refer to your router's owner manual to check for and adjust this setting.

    2. Is your router's Quality of Service (QoS) setting turned on? Newer routers have QoS technology, which can greatly improve audio quality. Refer to your router's owner manual to see if the setting is available. (Note: not all routers have this feature)

    3. Is the Wireless Collection product located where it receives a poor Wi-Fi signal?

    Each Wireless Collection device has a Wi-Fi signal strength indicator displayed in the Speakers menu. If the strength indicator by the Wireless Collection device name is orange or red, then the Wi-Fi signal is not reaching the device. The Wireless Collection device will need to be relocated to get better performance or you may need to buy a router extender to boost the signal.

    4. Was a microwave oven, older phone systems, or other sound system in use when the drop-out occurred?

    Check to see if a microwave oven is in use when the audio ""cuts out"" or becomes ""choppy"". If this is the case, try moving the router and/or Wireless Collection device(s) away from the microwave. Do the same for an older wireless phone that may be operating at a similar frequency as the router.

    5. Are there multiple Wi-Fi routers in the area? Is your router broadcasting on the same channel as these other routers or is it set to ""Auto""?

    You can check to see if there are several other routers in the area with Wifi Analyzer, a free Android app. You can also use this app to find less congested broadcast channels.

    Go to the Google Play Store or the Amazon App Store, and download and install this application. Once installed, launch the app and go to the location that your Wireless Collection device is set up. Find your router's name. If there are several other routers on the same channel then you will need to change your router's broadcast channel.

    Use Wifi Analyzer to find a less congested channel. It is important to note that while 14 channels are displayed only channels 1, 6, and 11 are actually used. The ""Auto"" configuration can cause disruptions in playback when the router switches channel. Some routers will auto-switch channels significantly more frequently than necessary, so it is best to disable this feature and select a specific channel for broadcast when wishing to stream media.

    Refer to your router's owner manual to see how to change broadcast channels.

  • What can cause connection problems?

    Sometimes connectivity issues on your Wi-Fi network can cause problems with the performance of Wireless Collection products. These include dropouts, when audio playback is interrupted in one or more rooms during a song, stuttering, when a song has small skips while you are listening to it, and lost connections, where a speaker is completely disconnected from the streaming group.

    In most instances, these issues are each caused by your Wi-Fi set up, and can be easily fixed with a simple upgrade to your network. Not only will your Wireless Collection products work better, your overall experience with Wi-Fi at home should improve quite a bit. 

    Here are some specific conditions to check for if you are experiencing connectivity issues:

    Older routers / crowded network conditions:

    - You have a router provided by your Internet Service Provider, or
    - Your router is 802.11g (or lower),or
    - Your router is five years old (or older), or
    - You are using Wireless Collection products in an area with many wireless networks nearby, or
    - You are using Wireless Collection products in an environment with a lot of wireless devices (like phone systems, earpieces, headphones, or microwaves)

    We recommend upgrading to a new router/access point, with 802.11n dual band wireless. The upgrade will improve the performance of all of your streaming activities, not just the Wireless Collection. Click here for a list of specifications and routers we recommend (link to FAQ that details recommended routers).

    Large streaming range or difficult streaming environment:

    - You live in a larger home, or
    - Your Wireless Collection products are placed beyond several thick walls or floors

    Be sure you have a top quality router, as suggested above. Plus, we recommend adding one or more additional wireless access points to your network. This will extend the range and reliability of your Wi-Fi at home.

    Building materials that hinder Wi-Fi:
    - Your Wireless Collection products are in an area with a lot of pipes, metal, tile or water flow

    These materials may be interfering with the Wi-Fi signal getting to the speaker, causing dropouts. Try moving the speaker a few feet away from the area.

    Wireless network extenders aren’t working:
    - You are using wireless network extenders at home, and still experiencing performance issues

    We recommend wiring the extended access points to your main router.

    Competing audio products disrupting the network: 
    - You have another wireless audio system in your home that uses the Wi-Fi network

    We recommend disconnecting or unplugging it when your Wireless Collection products are in use. Some of these products (like those from Sonos and Samsung) use hubs and network extenders that are not Wi-Fi certified. These products may disrupt normal Wi-Fi traffic even when they are not active.

    If you are curious about why these conditions cause problems for your Wi-Fi performance, please call Customer Support at 800-228-7148.

  • What does the Wi-Fi setup light tell me?

    No Wireless Collection Devices Detected

    If you can’t see or access your speakers within the Definitive Technology app, either during set-up or during normal use, check the status of the Wi-Fi light. Based on what that light is doing, there are several ways to get the speaker up and running again. If using a Windows PC to stream, see here for some additional steps you can take if these suggestions don’t help.

    Wi-Fi Light Solid

    This indicates the Wireless Collection product has the network setup information, and is connected to the network. If the product isn’t found in the app, try the following:

    1. Try closing the Definitive Technology app and reopening it, or restarting your phone, tablet, PC.

    2. Double-check that your phone, tablet or PC is connected to the same network as the speaker, so they can see each other.

    3. Be sure that you have broadcast forwarding and media sharing enabled on your router / access point (If you aren’t sure how to do this, contact customer support for help).

    4. Try a Manual Update.

    5. Check our Incompatible Router List to see if your model (or similar model) is on the list and what the recommended solution is.

    6. Contact customer support if none of these steps fix the issue.

    Wi-Fi Light Blinking

    This indicates the Wireless Collection product has the network setup information, and is attempting to connect but failing. To correct this, try the following:

    1. Move the Wireless Collection product closer to the router / access point.

    2. Exit the app, put the Speaker back into Set-Up mode, and set it up again.

    3. Be sure you are not trying to use an Office or Corporate guest network.

    4. Verify that your network is not set to deny unauthorized MAC IDs, or that it has a frequent lease refresh (if you’re not sure what these are, then you can contact customer support).

    5. Be sure the router is not set to Wi-Fi channels outside of your region (if you’re not sure what these are, then you can contact customer support).

    6. Try a Manual Update.

    7. Check our Incompatible Router List to see if your model (or similar model) is on the list and what the recommended solution is.

    8. Contact customer support if none of these steps fix the issue.

    Wi-Fi Light Pulsing

    This indicates the Wireless Collection product has returned to Set-Up mode, and will need to be set up again. Before running Set-Up again:

    1. Double-check the password you entered was correct.

    2. Power cycle the Wireless Collection product (turn it off and then on again).

    3. Move the Wireless Collection product closer to the router / access point.

    Run Set-Up again. If the Wireless Collection product is still in Set-Up mode:

    4. Be sure you are not trying to use an Office or Corporate guest network.

    5. Try a Manual Update.

    6. Check our Incompatible Router List to see if your model (or similar model) is present and if there is a solution.

    7. Contact customer support if none of these steps fix the issue.

    Wi-Fi Light Off

    This indicates the Wireless Collection product is no longer attempting to use Wi-Fi. If your Wireless Collection product is in this state, try the following:

    1. Check that the Wireless Collection product is not connected via Ethernet (The Wi-Fi light is always off if Ethernet is used).

    2. Power cycle the Wireless Collection product (turn it off and then on again).

    3. Try a Manual Update.

    4. Contact Customer Support.

    If the Wireless Collection product is connected via Ethernet instead of Wi-Fi, you will not be able to use the Wi-Fi light to diagnose the problem. In this instance, try each of the following:

    1. Try closing the Wireless Collection app and reopening it, or restarting your phone, tablet, or PC and then reopening the app.

    2. Double-check that your phone/tablet/PC is connected to the same network as the speaker.

    3. Be sure you are not trying to use an Office or Corporate guest network.

    4. If it’s your personal network, be sure that you have broadcast forwarding and media sharing enabled on your router / access point (if you’re not sure what these are, contact customer support).

    5. Try a Manual Update.

    6. Check our Incompatible Router List to see if your model (or similar model) is present and if there is a solution.

    7. If using a Windows PC to stream, check the steps in the next section.

    8. Contact customer support if none of these steps fix the issue.

    If you lose speakers while using the Definitive Technology app for Windows PC, try solving the issue based on the status of the Wireless Collection product Wi-Fi light. If that does not help, try the following:

    1. Change your network type from “Public” to “Home” or “Work”.

    2. Enable Network Sharing.

    3. Right click the Wireless Collection app shortcut, and elect to run it in Administrator mode.

    4. Ensure DTS Play-Fi is allowed in your Firewall.

    5. Disable any antivirus or security software blocks against Definitive Technology.

  • Why is my Definitive Technology Wireless Collection device not discovered after set up?

    The final step for setting up your Wireless Collection product is for the app to search for and find the new products connected to the Wi-Fi network. If it is unable to find the product at this step, one of two things has occurred.  

    1. It’s possible the password was inadvertently entered incorrectly. Choose “Settings -> Add Play-Fi Device"" to run set up again, with the correct password, using the option to show the password so that you can verify the entry.   

    2. Double check that your phone or tablet is connected to the same network you used to set up the Wireless Collection product.

    3. Close the app, and restart it.

    4. If this does not work, check our other FAQs to troubleshoot based on indicator light behavior.

  • Should I invest in a new router if mine is three or four years old?

    That’s a smart idea. Newer wireless routers offer higher speeds and less interference. And streaming high-definition movies and music from your personal electronic device – like your laptop, smartphone, tablet, TV streaming box, game console, or other network connected device – requires a newer router. We recommend upgrading your router to either 802.11n or 802.11AC to enjoy trouble-free streaming. They are available for as little as $69.

    One router that we fully endorse at that price, and based on our numerous customer experiences, is the Belkin AC750. Once you’re ready to set up your new router, please feel free to call our toll-free Customer Support number at 800-228-7148. We’re happy to walk you through the steps – it only takes a few minutes.

  • Are there any types of Wi-Fi networks that are not compatible with my Definitive Technology Wireless Collection product?

    Your Wireless Collection product is designed to work with all residential grade wireless networks. However, it will not work with any access protected network such as Guest or Office networks.

    Wireless Collection products are built to deliver a wonderful audio listening experience at home and on a personal Wi-Fi network. Offices and other corporate networks like hotels, airports, and areas with “guest” Wi-Fi networks are almost always set up to disable media streaming products. This is done for security reasons, and to preserve bandwidth. Regardless of the reason, these environments are not suitable for use when using a Wireless Collection product.  

    If for some reason you do need to use your Wireless Collection product in an office environment, work with your IT department or network administrator on set up.

  • What is a Wi-fi Analyzer app and would I ever need one?

  • What if the Definitive Technology app stops suddenly while playing?

    The majority of the time, this occurs when something else is happening on your smartphone or tablet outside of the Definitive Technology app.
    For instance, the app may crash if:

    - The device's battery is low, causing it to conserve resources
    - The memory has filled up
    - The Definitive Technology app’s background process was forced to stop by the OS for other reasons, and the app was not able to resume
    - An OS-level illegal operation occurred


    To avoid further crashes, try plugging in your device, closing or killing other memory-intensive background applications, and clearing your device's cache. Then, restart the app and enjoy the music.

    If the app continues to crash after you take these steps with your device, please contact Customer Support at 800-228-7148 for help.

  • Are there any types of Wi-Fi networks that are not compatible with my Definitive Technology Wireless Collection product?

    Your Wireless Collection product is designed to work with all residential grade wireless networks. However, it will not work with any access protected network such as Guest or Office networks. Definitive Technology Wireless Collection products are built to deliver a wonderful audio listening experience at home and on a personal Wi-Fi network. Offices and other corporate networks like hotels, airports, and areas with “guest” Wi-Fi networks are almost always set up to disable media streaming products. This is done for security reasons, and to preserve bandwidth. Regardless of the reason, these environments are not suitable for use when using a Wireless Collection product. If for some reason you do need to use your Wireless Collection product in an office environment, work with your IT department or network administrator on set up.

Advanced

  • What are required network settings to use Play-Fi on your PC?

    Play-Fi will only work on Wi-Fi networks that are set up as a "Home network" or a "Work network" on your PC, since these provide higher security settings than “Public” Wi-Fi networks. If your PC is connected to a "Public" Wi-Fi network, Play-Fi products will not be detected. To check your network's settings go to the desktop, right click the network symbol in the taskbar (usually the lower right corner of the screen), and then click 'Open Network and Sharing Center'. If the current network is set to "Public" (#1 in the image below) then select the link "Public Network (#2 below) and change the setting to "Home" or "Work".

  • Why is my Definitive Technology Wireless Collection product(s) no longer listed in the Definitive Technology app?

    There are some instances where updating the Definitive Technology app and/or your Definitive Technology product's firmware may cause the the product to disappear from view in the app. If this happens, try the following step first--in many cases this may be all you need to do:

    1. Quit the Definitive Technology app and then relaunch it

    However, if this step does not solve the issue, please try the following:

    2. Power off the personal electronic device that controls your Definitive Technology Wireless Collection product, then turn it back on and relaunch the app.

    3. Go into the Settings menu on your personal electronic device and take the steps to ""Forget"" your Wi-Fi network. Then, rejoin your network by entering the appropriate Wi-Fi password.

    4. Cycle power your Wireless Collection product by unplugging it from your personal electronic device or power outlet. Then, try plugging it back in.

    5. Perform a factory reset on your Wireless Collection product by going through the setup process on each device:

    - Hold down the Wi-Fi setup button for 15 seconds until a third set of tones is heard--the first two sets consist of two tones, while the third and final set consist of three tones
    - After the factory reset, the product will need to be set up on the network again since your Wi-Fi credentials are removed during the factory reset

  • What if a Definitive Technology update fails to upload?

    A Wireless Collection device update can fail because the Wi-Fi connection between the Wireless Collection device, phone, tablet, or PC and router was interrupted, either because of heavy network traffic, an obscured signal, or wireless interference. If the update fails repeatedly, try moving your Wireless Collection device and phone, tablet, or PC near your Wi-Fi router during the update. If you are attempting to update many speakers at once and it appears that an update is particularly lengthy or large based on your first attempt, turn off all of the speakers, and then turn just one on at a time to complete the update for each one separately. If updates are failing repeatedly at the same point in the process, exit the app, turn your Wireless Collection product and the phone, tablet, or PC on and off again, and then try the update procedure again. If this does not help, you will need to perform a manual update. Contact Customer Support at 800-228-7148 for assistance.

  • What if I get a Definitive Technology Wireless Collection Device lost message?

    If you see this message, it could mean one or more things: - The connection to your network is waning. - You’ve moved out of your network’s coverage range. - Your phone/tablet/PC has lost its network connection or is connected to a network other than the one your Wireless Collection products(s) are on. - Your device’s Wi-Fi has been subjugated by another app (such as AT&T Smart Wi-Fi). - One of the devices lost power in the middle of communication. Start by confirming that your router is connecting to other networked devices (like your phone or laptop) and that Wi-Fi is working in your house. Next, double check that you and your phone (the source of the music) are still in normal Wi-Fi range, and that the speaker is in range, too. Check the speakers for power, and to see the state of the Wi-Fi light. If everything looks OK, and you’re not sure why you might be having issues, you can also contact Customer Support at 800-228-7148 anytime for assistance.

  • Why can’t the Definitive Technology app find my music?

    If the Definitive Technology app is unable to find tracks that you've downloaded to your phone, tablet or a networked media server, check the list of supported file formats first. If your music is in an unsupported format, it will simply not appear in the library. If you've confirmed that the missing files should be supported, but you still can't see them: Android - Files downloaded from Google Play Music, Spotify and Rdio are not accessible to other companies’ apps, so you will not be able to index and play them with the Wireless Collection. - If your files are stored in a “no media” folder, the app will not index them. Move any files you want to play out of that folder. For iOS - The Definitive Technology app can see files and playlists that were loaded onto your device, through iTunes. If you used another loading method (like a separate music app), the Wireless Collection product will have difficulty locating and playing those files. - The Definitive Technology app cannot see files that are stored in iCloud. Be sure the files you want to use have been downloaded to your device. For Media Servers - Ensure that your music library has been refreshed and updated. - Confirm that the media server doesn't have advanced authentication enabled. - Make sure that your media server software supports the file format of your music.

  • Why are older routers, 802.11g and lower routers, and routers from ISPs problematic?

    Many routers and wireless gateways provided by ISPs are older and lower quality than more modern networking gear. Wireless Collection products are not especially demanding in terms of bandwidth, but they do require reliable transmit speed and a quality signal. Older routers often lack newer media streaming optimization features and the speed and range enhancements that current routers have. Routers five years old or older are also known to become slower and less reliable as they age. The Wireless Collection will work on most 802.11g routers, but performance may not be the best. 802.11g does not support many optimizing features that were introduced in 802.11n. 802.11n routers also offer greatly improved speeds, and this can dramatically help not only the Wireless Collection, but also your daily network performance. Due to its limited range and speed, streaming over 802.11b is limited to a single Wireless Collection speaker. Interference issues: Areas with many wireless networks nearby, or with many other wireless devices in use. Using Wireless Collection products in environments with many wireless networks operating at once, like an apartment building or crowded neighborhood, can be a challenge, because it is likely that these networks are causing interference with each other. To check for this, if you are using Android, you can download and run an app like Wi-Fi Analyzer. The app will show which broadcast channels are busy, and can help you choose a less cluttered one. If the area is very crowded, switching to a router with 5GHz capabilities will make a big difference. Interference can also come from devices that don’t connect to your network, but are still emitting wireless signals. Microwaves are one example, but wireless home phone systems and Bluetooth headphones and handsets also may cause trouble. If your home has a lot of these devices, moving to a dual band router and using your Wireless Collection product with the 5GHz band will be a major improvement.

  • Will Play-Fi work with Apple IOS 4 and 5?

    No. Unfortunately, Apple support of those systems limits it.

Apps

  • After I use Spotify, why does the light on the front of the speaker flash?

    When you “Stop” a track from playing in Spotify, you are not actually stopping the track, you are pausing it. That way you can resume playing the track on a different device using Spotify Connect.

  • Where is Spotify available?

    American Samoa, Andorra, Anguilla, Argentina, Aruba, Australia, Austria, Belgium, Bermuda, Bolivia, Brazil, Bulgaria, Cayman Islands, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, France, French Guiana, French Polynesia, Germany, Greece, Guadeloupe, Guam, Guatemala, Hong Kong, Hungary, Honduras, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Montserrat, Netherlands, New Caledonia, New Zealand, Nicaragua, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Reunion Island, Romania, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Turkey, Turks and Caicos Islands, United Kingdom, United States, Uruguay, Virgin Islands (British), Virgin Islands (US), Wallis and Futuna Islands.

  • What bitrate and format does Spotify stream in?

    Spotify streams in 320 kbps MP3 format.

  • How do I use Spotify Connect?

    Spotify is now available on all Play-Fi audio products, but the way it works is different from the other streaming services. Instead of Spotify living in the Play-Fi app, the Play-Fi product itself communicates directly with Spotify. To enable this feature, simply download the latest version of a Play-Fi app, and allow it to update your Play-Fi product.

    Once you're all updated and ready to go, open up your Spotify app, start playing something, and then, on the Now Playing screen, press the Spotify Connect button, which is the little speaker icon in the bottom right of the screen.

    You'll then be able to see all the Spotify enabled devices on the network (including your Play-Fi products). The selected products are now tied to your Spotify Premium account, and as long as the product can communicate with the Internet, you can play to it from your Spotify app.

  • Why can't I find my speakers in Spotify Connect?

    If the speaker does not appear on the list, try the following:

    - Clear the Spotify app cache (usually done via the Settings menu)
    - Restart your phone/tablet/PC
    - Unplug the Play-Fi product, and plug it back in
    - Make sure the Play-Fi product firmware version is 1.4.0.045 or higher (you can check this in the About section in the Play-Fi app Settings. If it's not visible, download the latest version of the app and update the Play-Fi product. If this doesn't fix the problem, try reaching out to Spotify for more assistance.

  • How do I download the Play Fi app for my PC?

    This process may help:

    - Visit https://play-fi.com/apps/windows/
    - Click on “Download Free Version” (The HD Version is also available for a nominal fee.)
    - Once downloaded to PC, DTS Play-Fi logo will show up in your Task Manager
    - Click on DTS Play-Fi driver
    - Click on any zone to begin controlling

    Call the Aficionado Service Program at 800-223-5246 for more information on how to upgrade to the Premium Play-PC driver for multi-zone control capabilities.

  • Does it matter which Play-Fi app I use?

    Yes, it does. For the best user experience, please use the Definitive Technology app.

  • Is there a difference between the Definitive Technology app for iOS and Android?

    For the most part, the apps work exactly the same way, although they are styled to fit with the look of each operating system.

    Both Android and iOS apps have the same multi-room, multi-zone and stereo streaming features, and let you control all your Definitive Technology Wireless Collection products. Plus, the apps are interoperable, so you can use Play-Fi on iOS, Android, Kindle Fire and Windows with the same set of speakers on the same home network.

    However, please note the following differences between the apps:

    iOS
    - iOS Definitive Technology Wireless Collection product setup has one extra step
    - iOS supports iTunes playlists
    - Auto-Reconnect: Found under Advanced Settings, enabling Auto-Reconnect allows the Definitive Technology app to remember and reconnect to the last speakers played before the app the closed

    Android
    - Pause during a call: Android allows you to pause the music playing through your Definitive Technology Wireless Collection system when a phone call is received.
    - Speaker rename: Found under the Settings icon, you can rename any speaker at any time, however, this option is only available when a Primary speaker is selected
    - Spotify icon: Since Spotify uses their own Spotify Connect system, the icon for Spotify is no longer found under the available Source Selections. Instead, the Spotify Connect "links" can be found under the "+" button at the top right corner of the "Connect" page.
    - Reset coach points: Found under Advanced Settings, this resets the coaching overlay screens that explain how to use the app.

  • How do playlists work? Can I use playlists from other apps, like iTunes?

    For Android, playlists in the Definitive Technology app use the standard Android playlist structure, shared by many popular music apps. Playlists created in other audio players (like Amazon Music Player) will show up automatically in your Definitive Technology app. Other music apps, like Google Play, use non-standard formats, so those playlists will not be visible in our app. You can also create new playlists from your stored music content right within the app.

    For iOS, the app will display and use existing iTunes playlists. If you can't find your songs, be sure the music is stored on your mobile device and that they're not just stored in the cloud.

  • What is the Windows Play-Fi app?

    The standard version of the Play-Fi Windows app:

    - Syncs audio to any one of your Wireless Collection products
    - Outputs audio from any application, website, or service from your PC in a lossless format
    - Once connected to a speaker, streams all audio sounds from the PC

    The premium version of the Windows app, Play-Fi HD:

    - Syncs to four Wireless Collection products simultaneously
    - Lets you choose any single application to stream to the speakers, and keep all other audio on the PC
    - Uses DTS technology to manage and optimize streaming performance on the network

    Both versions are compatible with the full line of Definitive Technology Wireless Collection products.

  • Why is my Definitive Technology Wireless product(s) no longer listed in the Definitive Technology app?

    There are some instances where updating the Definitive Technology app and/or your Definitive Technology product's firmware may cause the the product to disappear from view in the app. If this happens, try the following step first--in many cases this may be all you need to do:

    1. Quit the Definitive Technology app and then relaunch it
    However, if this step does not solve the issue, please try the following:
    2. Power off the personal electronic device that controls your Definitive Technology Wireless Collection product, then turn it back on and relaunch the app.
    3. Go into the Settings menu on your personal electronic device and take the steps to "Forget" your Wi-Fi network. Then, rejoin your network by entering the appropriate Wi-Fi password.
    4. Cycle power your Wireless Collection product by unplugging it from your personal electronic device or power outlet. Then, try plugging it back in.
    5. Perform a factory reset on your Wireless Collection product by going through the setup process on each device:
    - Hold down the Wi-Fi setup button for 15 seconds until a third set of tones is heard--the first two sets consist of two tones, while the third and final set consist of three tones
    - After the factory reset, the product will need to be set up on the network again since your Wi-Fi credentials are removed during the factory reset

  • How do I create a Spotify group?

    In the Definitive Technology app, open the Spotify page and select “Spotify Speaker Groups.” Click the “+” button to start the process. Enter the name for your group and press Enter. Then, select the speakers that you want in your group. When you are finished, press “Done.”

  • How do I play music to a single speaker in a Spotify group?

    Since your Wireless Collection device is no longer visible as an individual speaker once added to a group, a user could still play to a single speaker in a group by playing to the group and then navigating to the Definitive Technology app and muting the speakers that they do not want to hear, although this would still use the same amount of bandwidth as not muting. Or, access the Spotify Group page and de-select the speakers that you do not want to play.

  • How do I control the volume of individual speakers within a Spotify Group?

    Although using the Spotify app will only give master volume control over the whole group, using the Definitive Technology app will allow for individual volume adjustments per speaker/device as well as mute control.

  • How do I add more speakers if I'm already listening to Spotify on a single speaker?

    Simply create a group including the current speaker that is playing via Spotify, and all the speakers added to the group will begin playing along with the initial speaker.

  • How do I stream music to multiple Definitive Technology Wireless Collection speakers using Spotify Connect Multi-Room?

    For Android:
    Step 1: In the Definitive Technology app, open Spotify
    (Note: To add Spotify as a service, select More Music and choose Spotify)
    Step 2: Select Spotify Speaker Groups.
    Step 3: Follow the instructions on screen to press the “+” button to create a speaker group and name your group.
    Step 4: Select the speakers you wish to be included in your group and select Done.
    Step 5: Open the Spotify app and choose your newly created group to start playing music in multiple rooms.
    (Note: You will need to remove a speaker from the group to revert back to streaming music through that specific speaker.)

    For iOS:
    Step 1: In the Definitive Technology app, select the gear wheel in the top left corner to access the settings pull down.
    Step 2: Select Spotify Speaker Groups.
    Step 3: Follow the instructions on screen to press the “+” button to create a speaker group and name your group.
    Step 4: Select the speakers you wish to be included in your group and select Done.
    Step 5: Open the Spotify app and choose your newly created group to start playing music in multiple rooms.
    (Note: You will need to remove a speaker from the group to revert back to streaming music through that specific speaker.)

  • Can I stream Amazon Prime Music from Amazon to products in the Definitive Technology Wireless Collection?

    Yes. Prime Music gives Amazon prime members unlimited, ad-free acces to over a million songs, more than a thousand curated playlists, and hundreds of stations. The service is free with an Amazon Prime membership.

  • What does the error message, "Api version not supported," mean when I'm streaming Pandora through the Definitive Technology app?

    The API implemented within our app does not meet the minimum expected version from the Pandora servers. This may be due to the fact that the app is really out of date, or Pandora sunsetted every version except the current one. Keep in mind that there is a low chance that this message is ever seen.

  • What does the error message, "Are you still listening?" mean when I'm streaming Pandora through the Definitive Technology app?

    This message displays after 8 hours of playback and no activity by the user.

  • What does the error message, "Unable to stream from Pandora. Please exit and restart to try again. If you see this message again, your internet connection may be lost," mean when I'm streaming Pandora through the Definitive Technology app?

    This message displays during playback from Pandora when the app's connection to the Pandora server was severed. You will see it if Pandora goes down (unlikely), if your Internet connection isn't strong, or if the network connection failed and this message fired before the general network timeout (unlikely).

  • What does the error message, "Pandora requires your access point or router to be connected to the internet," mean when I'm streaming Pandora through the Definitive Technology app?

    When launching Pandora from within the app, the attempt to connect to the Pandora server took too long, and timed out. This happens when your internet connection is very slow or disconnected, or in the very unlikely event that your router configuration causes some sort of DNS issue with our app.

  • What does the error message, "This device is not Pandora certified," mean when I'm streaming Pandora through the Definitive Technology app?

    This happens when Pandora returns a notice to the app that the paired device is not certified. Pandora then disables a device on their end ensuring this message may display. But keep in mind that this is a Pandora issue, and not a problem with your device.

  • What does the error message, "Pandora is performing a system maintenence. Please try again later," mean when I'm streaming Pandora through the Definitive Technology app?

    This happens when Pandora notifies the app that the services have maintanence running. You will only get this message if the app has specifically sent the maintanence response from Pandora directly.

  • What does the error message, "This device is not Pandora certified and cannot be connected as a primary device," mean when I'm streaming Pandora through the Definitive Technology app?

    Your app may be out of date, or it detects that the paired Play-Fi product is not on the whitelist. This message is generated by the app, in compliance with Pandora. It's important to note that this only happens if the speaker in question is used as a primary speaker. If linking speakers, Pandora will play if the speaker in questions is being used as the primary one.

  • What does the error message, "On Demand content temporarily unavailable. Please play a live channel," mean when I'm streaming SiriusXM through the Definitive Technology app?

    SiriusXM has disabled the On Demand streaming server, and has sent the app a notice of this when attempting to play. Only when SiriusXM sends us the note and has placed the bypass will this happen.

  • What does the error message, "Player has encountered an error. Please restart and try again.," mean when I'm streaming SiriusXM through the Definitive Technology app?

    This is a generic message when the player fails, and it doesn't fall under a separate defined category. It usually has to do with a small crash or failure based on some OS or hardware limitation of the phone/tablet.

  • What does the error message, "This device is not SiriusXM certified and cannot be connected as a primary device," mean when I'm streaming SiriusXM through the Definitive Technology app?

    Your app may be out of date, or it detects that the paired Play-Fi product is not on the whitelist. This message is generated by the app, in compliance with SiriusXM. It's important to note that this only happens if the speaker in question is used as a primary speaker. If linking speakers, SiriusXM will play if the speaker in questions is being used as the primary one.

  • What does the error message, "This file is not supported" mean?

    When the app encounters a file, it passes all of the format checks, and an error occurs in the playback. Usually this will have to do with an actual audio encoding or some other formatting we couldn't render. Rarely is this an indexing issue from the system, and the path can't be properly followed to render the file. On Android, this will also display for any media with DRM. Apple can parse the DRM, so they display the specific DRM message.

    This may also happens if the app could locate the file through the system, but is unable to render it. Files with unsupported containers from within the app will display this message.

  • What does the error message, "This file's duration is too short and cannot be played" mean?

    The file is essentially too small or short to buffer. If the app reads track length less than 5 seconds, or if the file is less than a few kilobytes, this message may display.

  • What does the error message, "There are no supported files in this folder" mean?

    A folder was rendered in the app, which did not have media that could display or render. A user may see a folder with media content if the system notes that it has media, but it's only media that we later detect that we don't support or can playback for whatever reason. Folders with WMA files may produce this message.