SETUP

It only takes a few steps to set up your Wireless Collection system. Here’s what you need to know.

Getting Started
  • What can I do to ensure the best setup experience for my Wireless Collection product?

    Before you begin:

    1. Verify that your router is compatible with the Wireless Collection System. For router specs / suggestions, please take a look at the question, "What are the recommended Wi-Fi routers and specifications?"

    2. If your router is dual band (2.4 GHz & 5 GHz), verify that BOTH network names (SSID's) are visibly different. We suggest putting 5G at the beginning of the 5 GHz SSID name to easily identify them (ex. "Johns Network" (for 2.4 GHz) and "5G Johns Network" (for 5 GHz).

    3. If your router supports QoS (Quality of Service) make sure that it is turned on in your router settings. This allows your router to prioritize connections to devices which use larger amounts of data. Refer to your routers setup guide or Internet Provider for details on how to change this setting.

    4. Make sure that DLNA support is turned on in your router. Refer to your router's setup guide or Internet Provider for details on how to change this setting.

    5. Be sure to have your network name(s) (SSID's) and the password handy prior to setting up your Wireless Collection product.

    6. If you plan to use Pandora, Tidal, or iHeart Radio services, make sure to have these passwords handy as well. If you do not have an account, you can create one once the system is set up.

    7. We suggest setting up your new Wireless Collection product close to your router to make sure that you have a proper connection. Once your Wireless Collection product is set up, you can move it without haivng to repeat the setup process.

    About the setup button:

    The setup button is only used to initally connect your Wireless Collection product to your router. Once the setup process is completed and the white WiFi light is solid, you should not have to press this button again. If you are having trouble connecting to a speaker, please take a look at the question, "How do I set up my device for either iOS or Android?" for troubleshooting help.

  • What is the importance of the setup button on my Wireless Collection product?

    The setup button is only used to initially connect your Wireless Collection product to your router. Once the setup process is completed and the white WiFi light is solid, you should not have to press this button again. If you are having trouble connecting to a speaker, please take a look at the question, "How do I set up my device for either iOS or Android?" for troubleshooting help.

  • What do I need to do if I have an existing Wireless Collection system and I decide to upgrade my router?

    When upgrading a router, all of the Wi-Fi devices in your home will need to be setup on the new network. The same goes for your Wireless Collection products. To reset the WiFi connections, follow the initial setup instructions for each Wireless Collection product on your network.

    Your Wireless Collection product has two set-up modes: WPS and Standard.

    Standard set up mode: To place the device into standard set up mode, press and hold the setup button for eight seconds. You will hear two tones separated by a silence. After the second set of tones, at approximately eight seconds, release the set up button. The set up indicator light will begin to pulse slowly within about a minute. You may now proceed with standard set up.

    WPS mode: To place the device into WPS mode press and hold the setup button for four seconds. You will hear two tones tones. Release the button and the blue light will blink twice repeatedly. Press the WPS button on your WiFi router to engage the routers WPS mode. For more information consult your wireless router’s owner’s manual.

    Note: If you had previously setup Stereo Pairs, Speaker Groups, or Spotify Groups, these will have to be deleted and set back up once all of the speakers are on the new network.

  • Where is the best place to put my wireless product?

    Wherever you would like to have music in your home. Wireless performance of your Definitive Technology Wireless Collection system is based on the strength and reliability of your network. For optimum performance we recommend that your wireless router be located centrally between all of your wireless devices.

  • Where is the best place to put my wireless product?

    Wherever you would like to have music in your home. Wireless performance of your Definitive Technology Wireless Collection system is based on the strength and reliability of your network. For optimum performance we recommend that your wireless router be located centrally between all of your wireless devices. For a general performance improvement suggestions, click here (may be a good page to add later... if and when we do we can use it).

  • Which music services are available for my wireless product?

    We currently have Pandora, Spotify, iHeart Radio, Amazon Prime, Sirius XM, Deezer, KKBOX, QQMusic, Rhapsody, Internet Radio and many more.

  • What is the Definitive Technology app and how do I download it?

    The Definitive Technology app is companion software to the Definitive Technology Wireless Collection that is enabled with DTS Play-Fi technology. Using DTS's breakthrough Play-Fi technology, you can stream your favorite music over Wi-Fi right from the app to your Definitive Technology product.

  • What is the Definitive Technology Utility app and should I download it?

    Yes, please download the Definitive Technology Utility app. It gives you access to extended functionality, including Product Firmware Updates and EQ Settings (W Amp only). To make sure your product always remains current and up-to-date, use this app to download and install new firmware to your Wireless Collection product. Download the free Definitive Technology app, available from the App Store or Google Play Store. Note: This app is not required for daily music streaming use.

  • If I am playing music and my phone rings, does the music pause?

    Android: This is completely up to you. Under the Settings tab, you can check the option "Pause During Call" and the music will Pause if you receive a call. Otherwise, leave this box un-checked and your music will continue to play if your phone rings. iOS: This feature is currently not supported. If you are playing music and your phone rings, the music will continue to play during your call.

  • What is a Source?

    It is whatever music service you are listening to within the Definitive Technology app (i.e. your music, a music server, Pandora, Internet Radio, Spotify, etc.)

  • What is a Group?

    A group allows you to easily play the same music source on multiple speakers at the same time, without selecting each speaker individually. This is typically referred to as a “Party Mode.” You can create as many custom groups as you would like. For example, you can create a separate group for each floor of your home or you can create a group with the rooms you frequent most often. The choice is up to you.

  • What is a Zone?

    A zone is a single speaker, or a group of speakers, playing the same music source. For example, the Definitive Technology app allows you to play up to four different sources. This means that you can play Pandora in your Living Room (W Studio), stream Songza to your Kitchen (W7), listen to an internet radio station in your bedroom (W9) and pull lossless quality CD files from your media server for your home office (W Amp), all from a single smart phone or tablet.

  • Should I invest in a new router if mine is three or four years old?

    That’s a smart idea. Newer wireless routers offer higher speeds and less interference. And streaming high-definition movies and music from your personal electronic device – like your laptop, smartphone, tablet, TV streaming box, game console, or other network connected device – requires a newer router. We recommend upgrading your router to either 802.11n or 802.11AC to enjoy trouble-free streaming. They are available for as little as $69. One router that we fully endorse at that price, and based on our numerous customer experiences, is the Belkin AC750. Once you’re ready to set up your new router, please feel free to call our toll-free Customer Support number at 800-228-7148 We’re happy to walk you through the steps – it only takes a few minutes.

  • How do I put my Definitive Technology Wireless Collection product into set-up mode if it does not automatically go into set-up mode?

    Your Wireless Collection product has two set-up modes: WPS and Standard. Standard set up mode: To place the device into standard set up mode, press and hold the setup button for eight seconds. You will hear two tones separated by a silence. After the second set of tones, at approximately eight seconds, release the set up button. The set up indicator light will begin to pulse slowly within about a minute. You may now proceed with standard set up. WPS mode: To place the device into WPS mode press and hold the setup button for four seconds. You will hear two tones. Release the button and the blue light will blink twice repeatedly. Press the WPS button on your Wi-Fi router to engage the routers WPS mode. For more information consult your wireless router’s owner’s manual.

  • How do I set up my device for either IOS or Android?

    iOS device instructions

    1. Before opening the Definitive Technology app, go to your Settings on your iOS device.

    2. Select Wi-Fi. Ensure that Wi-Fi is enabled. Once enabled, choose from the list the device listed with “DTS Play-Fi” in the name.

    3. Once selected, exit the settings menu and open the Definitive Technology app.
    Note: If opening the Definitive Technology app for the very first time, you will see a series of welcome screens that give you a brief tutorial about how the app works. Simply swipe left to advance the screens until you see "Done." Select "Done" and you will be brought to the main page of the app to continue.

    4. When the app is open, you will be asked to select your wireless network. Select the wireless network you want to use and select "Next".

    5. Enter your wireless network password (if password protected, enter your password--this is the password for your wireless network)

    6. When your device is connected to the network, the Wi-Fi light will change from blinking to a solid white (be patient this can take a few minutes).

    7. You’re connected! From here, feel free to rename your device with one of the preset names, create your own custom name, or skip right to enjoying music.


    Android device instructions

    1. Launch the Definitive Technology app. Note: If opening the Definitive Technology app for the very first time, you will see a series of welcome screens that give you a brief tutorial about how the app works. Simply swipe left to advance the screens until you see "Done." Select "Done" and you will be brought to the main page of the app to continue.

    2. Once your Definitive Technology device is found, tap “Set up” (If you have disabled "New Device Search" or if your new device is not detected, you can select "Add a New Device" from the Settings tab on the main app page).

    3. The app will set up your Wireless Collection speaker on whichever network your Android device is connected to. The app will now ask you to enter the password for this network. Enter the password and press "Next". The Definitive Technology app will now connect your Wireless Collection speaker to your network.
    Note: If you want to setup your Play-Fi speaker on a different network (i.e. 5 GHz instead of 2.4 GHz), open your device's Wi-Fi settings page and connect your device to the desired network. Restart the Definitivie Technology app and enter the password for the new network.

    4. The connection process will take a matter of minutes. Once the speaker is connected to the network, the Wi-Fi light will change from blinking to solid white. If a software update is available for Wireless Collection speaker, it will be installed now. Otherwise, the app will then ask you to choose the name of your Wireless Collection speaker. From here, feel free to rename your device with one of the preset names, create your own custom name, or skip right to enjoying music.

  • What is a primary speaker?

    A primary speaker is the speaker that controls playback to all of the other speakers in your wireless setup. Once inside the Definitive Technology app, you will notice that when sending music to your devices, they are grouped into primary and extended speakers. The DTS Play-Fi software requires that a primary speaker be selected to create a new listening session or zone. This is designed to maximize synchronization down to one millisecond thereby eliminating any sound echo that can be found from other ecosystems. Our recommendation for your listening environment is to always select the Wireless Collection product with the strongest signal. Note, however, that secondary speakers are connected to your primary speaker. As such, if you disable your primary speaker, any secondary speakers will likewise be temporarily disabled until a primary speakers is once again selected. Note: When streaming to more than one speaker at a time, your primary speaker should be the one located closest to the router.

  • Are there any Wi-Fi routers or access points that do not work well with Definitive Technology Wireless Collection products?

    Our team is constantly testing for Wi-Fi compatibility. This table shows a list of Wi-Fi network hardware that can cause issues for your Wireless Collection products, along with our suggested solutions for the problem. If you are experiencing one of the issues listed above, but with a different router model, often the related solution listed here will resolve the problem for you. You can always contact Customer Support (insert link to customer support page) at 800-228-7148 for help and suggestions on Wi-Fi networking issues.

  • Are Definitive Technology Wireless Collection products stereo?

    Yes. All Wireless Collection products are stereo. In fact, you can even pair two speakers together to create a stereo pair!

  • How do I optimize my router ahead of time?

    Most modern routers are already set up to work really well with streaming products like the Wireless Collection, but even with current routers, there are some things you can check to make sure you get the best possible Wireless Collection experience before setting up your speakers. 1. Select the best Wi-Fi channel for your network. 2. Enable Quality of Service (QoS) features like Wireless Multimedia Extensions (WMM). 3. If using advanced DHCP assignments or port-forwarding, allow exceptions for Definitive Technology. 4. Double-check to be sure your router is assigning network access and that UPnP and DHCP are enabled. Use of these configuration features will be covered by your router’s manual or in online support tools, or you can always get in touch with Customer Support at 800-228-7148 for help.

  • How do I access music services through my wireless product?

    Open the Definitive Technology app. Connect to the speaker or group you want to use. The available music services appear above the selected speaker or group. Select the service you want to listen to.

  • What do I need to get started?

    To get started using your wireless product you will need to have the following: - Personal Electronic Device (smartphone, tablet or computer) - App (Definitive Technology app and Definitive Technology Utility app) - Router for Wireless Connection (we highly recommend using an 802.11ac or newer router in the 5Ghz band)

  • What is a Speaker?

    An individual or “Stereo Pair” of Definitive Technology Wireless Collection product(s). These are typically labeled as the room name where they reside but the Definitive Technology app lets you name them whatever you wish.

  • What is a Stereo Pair?

    Even though all Definitive Technology Wireless Collection products reproduce sound in true stereo, the Definitive Technology app lets you link two Wireless Collection speakers (i.e. two Wireless Collection W7s) to create a stereo image with discrete left and right speakers. This is perfect for larger spaces or for the enthusiast who wants a stereo image. After you setup a stereo pair, the two Wireless Collection products will show up as one “Speaker” under the speaker tab.

  • Should I invest in a new router if mine is three or four years old?

    That’s a smart idea. Newer wireless routers offer higher speeds and less interference. And streaming high-definition movies and music from your personal electronic device – like your laptop, smartphone, tablet, TV streaming box, game console, or other network connected device – requires a newer router. We recommend upgrading your router to either 802.11n or 802.11AC to enjoy trouble-free streaming. They are available for as little as $69. One router that we fully endorse at that price, and based on our numerous customer experiences, is the Belkin AC750. Once you’re ready to set up your new router, please feel free to call our toll-free Customer Support number at 800-228-7148 We’re happy to walk you through the steps – it only takes a few minutes.

  • What is a primary speaker?

    A primary speaker is the speaker that controls playback to all of the other speakers in your wireless setup. Once inside the Definitive Technology app, you will notice that when sending music to your devices, they are grouped into primary and extended speakers. The DTS Play-Fi software requires that a primary speaker be selected to create a new listening session or zone. This is designed to maximize synchronization down to one millisecond thereby eliminating any sound echo that can be found from other ecosystems. Our recommendation for your listening environment is to always select the Wireless Collection product with the strongest signal. Note, however, that secondary speakers are connected to your primary speaker. As such, if you disable your primary speaker, any secondary speakers will likewise be temporarily disabled until a primary speakers is once again selected. Note: When streaming to more than one speaker at a time, your primary speaker should be the one located closest to the router.

  • What are the recommended Wi-Fi routers and specifications?

    Wireless Collection products are compatible with all routers that are Wi-Fi certified and meet Wi-Fi standards. Uncertified routers may cause problems for your Wireless Collection products. Recommended Specifications While all certified routers should work, for the optimal Wireless Collection streaming experience, we recommend using a router that is rated at least “N600”. This designation means the router supports 802.11n dual band with a speed of 300Mbps on each band. You’ll see the rating “N600” in the router name, or on the front of the box. These are the detailed N600 specifications you should look for: LAN Ports: WAN x 1, LAN x 4 RJ-45 for 10/100/1000 Base T Antenna: 2 x antenna for 2.4 GHz with 3.8dBi gain 3 x antenna for 5 GHz with 5.1dBi gain Memory: 8 MB flash and 128 MB RAM Operating Frequency: Simultaneous 2.4GHz and 5GHz Data Rate: 802.11n: up to 300Mbps Please note that these are recommendations and not requirements. The Wireless Collection does work with routers with lower performance specifications, and the experience may be acceptable or good. However, using a router with these performance levels will dramatically reduce the chances that your network set up will interfere with the enjoyment of your Wireless Collection products. Examples of Routers that meet this specification: This series of routers has reliable and consistent performance in our internal testing and strong customer reviews. We’ve organized them in a “Good, Better, Best” format:

Detailed Setup
  • Are there any types of Wi-Fi networks that are not compatible with my Definitive Technology Wireless Collection product?

    Your Wireless Collection product is designed to work with all residential grade wireless networks. However, it will not work with any access protected network such as Guest or Office networks. Definitive Technology Wireless Collection products are built to deliver a wonderful audio listening experience at home and on a personal Wi-Fi network. Offices and other corporate networks like hotels, airports, and areas with “guest” Wi-Fi networks are almost always set up to disable media streaming products. This is done for security reasons, and to preserve bandwidth. Regardless of the reason, these environments are not suitable for use when using a Wireless Collection product. If for some reason you do need to use your Wireless Collection product in an office environment, work with your IT department or network administrator on set up.

  • What audio formats and file qualities does my Wireless Collection device support?

    Supported audio formats and file qualities include:

    • .mp3 (MPEG Layer III)
    • .m4a .aac (Advanced Audio Coding)
    • .flac (FreeLossless Audio Codec)
    • .wav (Waveform Audio File)


    File Quality

    - Up to 24-bit/192kHz. (Ultra-high resolution)

    -If the file format is exactly 24-bit/96KHz, these files will be streamed with bit-perfect accuracy and zero compression.

    - Files up to 16-bit/48kHz (DVD Quality) are streamed with bit perfect accuracy and zero compression. With high resolution files, Wireless Collection products downsample the audio, using even integers, to either 16-bit/48kHz or 16-bit/44kHz for transmission. This allows for the most reliable streaming experience over Wi-Fi to multiple speakers.

  • What is the recommended media server software?

    The media server software we have tested and recommend for use with the Definitive Technology Wireless Collection on a connected media server are: - Plex - Serviio - JRiver - KODI These programs are full featured, robust, stable, and low-impact, and work well with our Definitive Technology apps and products. This list is not exhaustive, and most media server interfaces with good DLNA implementations should work just fine.

  • What media servers are supported by the Definitive Technology Wireless Collection?

    The Definitive Technology app is capable of recognizing any Media Server or NAS (Network Attached Storage device) that is broadcasting over your home network, so long as it is set up for open access utilizing standard DLNA protocol. Some DLNA servers that make use of advanced streaming conversion or protection will not be compatible with the Wireless Collection. All of the currently supported Wireless Collection file formats can be played from a compatible media server.

  • Why is music from the server displayed in alphabetical order?

    Some Media Server applications do not send complete metadata (such as album, artist and genre) when queried by a DLNA app like Definitive Technology. Without this information, the app creates an alphabetical list based on information that is available, such as the song title. The recommended software solutions avoid this problem, allowing your music to be grouped logically.

  • Why is the music that I have stored in the iTunes Music Cloud (iCloud) not playing on my Definitive Technology Wireless Collection product?

    As of right now, your Wireless Collection product can only play music stored directly on your iOS device's hard drive. You can download the music directly to your iOS device by selecting the cloud logo next to the track in the iOS music app. If you have multiple songs, connect your iOS device to your computer and move them to the device using the iTunes software. Or, you can use the Windows Play-Fi PC app to play any song in your iTunes library to any Wireless Collection speaker.

  • What is WPS for Wi-Fi?

    Protected Setup (WPS) is a network security standard that allow users to easily secure a wireless home network, and connect wireless client devices (iPad's etc.) to it, without accessing the router's configuration screens, and without even knowing the wireless network's security key/passphrase. For more information, refer to your router's owner's manual.

  • What is a NAS drive?

    A Network Attached Storage drive is a device that shares a hard drive across your home network. NAS drives are typically used to share files between multiple computers and for home backup. Play Fi supports the same file sharing protocols used by most NAS drives and can access most music files that are shared on the NAS. Some advantages of using a NAS to share your music are: Computer-free access to your music library - Even if your computer is turned off, your Play Fi device will still be able to play your favorite music. Never worry about your music stopping because a computer shut off or went to sleep. Multiple computer access to a single Music Library - Everyone in your house can store their music on the NAS, no more keeping track of who has what album or song. Storage space - NAS drives range from several hundred gigabytes (GB) all the way up to multiple terabytes (TB). If you're running out of space on your computer for music storage, a NAS will give your collection plenty of room to grow. Note: If your NAS drive is DNLA compatible, please ensure you've enabled DNLA since they sometimes ship from the manufacturer with DNLA disabled. We also recommend using a NAS with DNLA embedded.

  • Can I use a Definitive Technology Wireless Collection product with a NAS?

    Yes

  • How do I make sure that my NAS is compatible with Play Fi?

    In order to be compatible with the Wireless Collection, a NAS drive must support CIFS / SMB file sharing protocol. Almost all off-the-shelf NAS drives fully support this protocol but there are some drives that are incompatible.

  • How do I stream different music to different rooms?

    Definitive Technology Wireless Collection products support streaming different audio to different rooms or zones, directly from your Definitive Technology app. So, for example, you can send Pandora downstairs for a dinner party, and keep Radio Disney playing upstairs for the kids.

    Now, to stream music to different rooms, select the first speaker or group of speakers and the music service you want to play. Once the first "zone" is playing, navigate to the "Connect" page by selecting the orange Play-Fi logo in the bottom right corner.

    From the "Connect" page, select the large "+" button in the top right corner (next to the settings button) and choose "add zone" from the drop down menu. You will then be asked to select speakers and a music service to play in your new zone.

    Zones are identified by the dark grey bar on the screen. If you have more than one speaker playing in a zone, the zone will be labeled by the primary speaker name plus the number of additional speakers playing.

  • How do I access Internet radio stations and podcasts?

    The Wireless Collection includes a radio guide that gives you access to thousands of FREE Internet radio stations broadcast programs. You have access to access radio from all over the world such as music, news, variety shows and podcasts at your fingertips. There are five selection options available on the radio menu. SEARCH - Select this option to search for a radio station, show or podcast. You can search by a station's name or call sign, name of show or host. LOCAL - Select this option to view stations in your area. You can change location anytime by selection location on the menu, pick the country, state and city you wish to see. FAVORITES - You can add favorites by searching them and selecting them. They will be automatically added to your favorites. LOCATION - Select the country, state, county, etc., then select city. GENRES - Select from 70 types of programing, then select the country you wish to select that Genre from. PODCASTS - Select from all types, then select the specific Podcast you want.

  • What if I get a file unsupported message when I search for an Internet Radio Station?

    If you experience this issue, please contact us directly (add link to contact page) and we'll work with you.

  • How many speakers can I connect via Wi-FI?

    Eight separate wireless sound devices (smartphones, tablets, etc.), each with its own source, are supported simultaneously, and any wireless device can stream up to eight playback devices. Due to wireless network bandwidth, we do not recommend more than 16 wireless speakers on one Wi-Fi network at one time. If you are connecting directly via Ethernet, there is virtually no limit to the number of devices you can have.

  • Can I connect two Wireless Collection speakers and make a stereo pair?

    From the "Connect" page, tap the Settings icon (gear wheel). From the drop down, select "Stereo Pairs."

    The app will guide you through the process of creating a stereo pair.

  • How many Definitive Technology Wireless Collection products can I have on my network?

    - We recommend connecting a maximum of 16 Wireless Collection products to your home network. You can certainly add more, but we can’t promise the performance will be as solid as it is with this limit. - You can connect to up to eight Wireless Collection products and stream the same song to all of them at once from your phone or tablet. - With the Play-Fi HD PC driver, you can stream the same song to up to four speakers. - A “speaker” on the network can be a stereo pair: two speakers formed into one. This means you can actually have 16 speakers, formed into 8 stereo pairs, streaming together. - You can stream audio to up to four zones at once, from a single device. Each zone can have up to eight speakers grouped together, with each zone streaming from a different audio source from within the Definitive Technology app. - Up to eight different people can be streaming different songs to different speakers from different devices at the same time, without any interference or congestion.

  • Can I stream video and hear the audio on my Definitive Technology Wireless Collection product?

    For Android: With the Definitive Technology Wireless Collection Android and Kindle Fire apps, no. The apps are built to support streaming audio only.

    For Windows PC and iOS: The latest versions of the Play-Fi PC app and iOS app support audio sync with video sources. This feature is available when playing from one speaker.

    Visit https://play-fi.com/apps/windows/ for the latest version of the PC app.

    If your device has not automatically downloaded the latest iOS app, please visit the App store for the latest version.

  • Will my Wireless Collection product work with Wi-Fi range extenders and repeaters?

    When expanding an existing wireless network, we highly recommend using a Wireless Access Point (or WAP). These devices connect directly to your existing router and create a remote “antenna” for your wireless devices to connect to. Unlike a repeater/extender, Wireless Access Points do not use your existing router's bandwidth to function. Instead, they use a separate network name (SSID) with their own bandwidth to establish the wireless connections to your devices. This means no decrease in speed, and that all the devices on the network will be able to talk to each other. WAP’s do however require a direct connection to your router using an Ethernet cable (CAT 5/5e/6). If it is too troublesome to run a wire, a powerline adapter can be used to locate a WAP away from the router. These powerline adapters use your home's existing electrical wiring to connect a network device to your router. For more information or general performance improvement suggestions, please contact Customer Support at 800-228-7148.

  • Do Definitive Technology Wireless Collection products support AirPlay streaming?

    AirPlay is not available on Wireless Collection products at this time.

  • Can I update my Wireless Collection device manually?

    Yes, however manual updates should only be done is specific circumstances. Please contact Customer Support at 800-228-7148 for more information.

  • Are there any types of Wi-Fi networks that are not compatible with my Definitive Technology Wireless Collection product?

    Your Wireless Collection product is designed to work with all residential grade wireless networks. However, it will not work with any access protected network such as Guest or Office networks. Definitive Technology Wireless Collection products are built to deliver a wonderful audio listening experience at home and on a personal Wi-Fi network. Offices and other corporate networks like hotels, airports, and areas with “guest” Wi-Fi networks are almost always set up to disable media streaming products. This is done for security reasons, and to preserve bandwidth. Regardless of the reason, these environments are not suitable for use when using a Wireless Collection product. If for some reason you do need to use your Wireless Collection product in an office environment, work with your IT department or network administrator on set up.